Cancellations
Voluntary cancellations must be submitted in writing (email is acceptable) by the participant or participant’s parent/guardian directly to ISE, clearly indicating the participant's name, school, and destination country. ISE cannot accept voluntary cancellations made by phone or requested by the teacher for the student. Cancellations can be emailed to: julia@isemn.org.
Involuntary cancellations: ISE reserves the right to cancel a student for lack of payment or for failure to abide by the standards set by the teacher and/or school. In both cases the normal cancellation fees will be assessed.
Change of Group Leader: ISE reserves the right to select a qualified replacement for any group leader unable or unwilling to travel. Such changes do not constitute grounds for cancellation without penalty. The published cancellation policy applies.
Departing in February 2013 or May 2013? Group departing in February and May have alternate payment and cancellation schedules:
2013 February Departures Alternate Payment & Cancellation Schedule
2013 May Departures Alternate Payment & Cancellation Schedule
2013 Travel Year: Cancellation Information
Refunds: Please allow 4-6 weeks for processing cancellations if payments have been made by check. If payments were made with credit card, refunds will be processed 60 days after the last charge was made. ISE issues refunds in the form of a check. Insurance claims may take longer.
| SPRING Programs: travel in March and April | |
|---|---|
| Postmark of Cancellation | Charge |
| On or before October 15 | $100 |
| October 16 to November 30 | $350 |
| December 1 or later | To be determined * |
| 30 days or less prior to departure | No refund possible |
| SUMMER Programs: travel in June and July | |
|---|---|
| Postmark of Cancellation | Charge |
| On or before November 1 | $100 |
| November 2 to December 31 | $350 |
| January 1 to February 15 | $500 |
| February 16 or later | To be determined * |
| 30 days or less prior to departure | No refund possible |
*The fee charged for cancellation within the phase “to be determined” will be calculated on an individual basis at the time of cancellation.
2014 Travel Year: Cancellation Information
Refunds: Please allow 4-6 weeks for processing cancellations if payments have been made by check. If payments were made
with credit card, refunds will be processed 60 days after the last charge was made. ISE issues refunds in the form of a check. Insurance claims
may take longer.
Download the 2014 Payment & Cancellation Deadlines for easy reference.
| SPRING Programs: travel in February, March, April | |
|---|---|
| Postmark of Cancellation | Charge |
| Non-refundable | $100 |
| October 15 to November 14 | $350 |
| November 15 or later | To be determined * |
| 30 days or less prior to departure | No refund possible |
| SUMMER Programs: travel in May, June and July | |
|---|---|
| Postmark of Cancellation | Charge |
| Non-refundable | $100 |
| November 1 to November 30 | $350 |
| December 1 to January 31 | $500 |
| February 1 or later | To be determined * |
| 30 days or less prior to departure | No refund possible |
*The fee charged for cancellation within the phase “to be determined” will be calculated on an individual basis at the time of cancellation.