Cancellation Info

Voluntary cancellations must be submitted in writing (email is acceptable) by the participant or participant’s parent/guardian directly to ISE, clearly indicating the participant's name, school, and destination country. ISE cannot accept voluntary cancellations made by phone or requested by the teacher for the student. Cancellations can be emailed to: julia@isemn.org.

Involuntary cancellations: ISE reserves the right to cancel a student for lack of payment or for failure to abide by the standards set by the teacher and/or school. In both cases the normal cancellation fees will be assessed.

Refunds: Please allow 6-12 weeks for processing cancellations if payments have been made by check. If payments were made with credit card, refunds will be processed 60 days after the last charge was made. ISE issues refunds in the form of a check. Insurance claims may take longer.

Change of Group Leader: ISE reserves the right to select a qualified replacement for any group leader unable or unwilling to travel. Such changes do not constitute grounds for cancellation without penalty. The published cancellation policy applies.

Departing in February or May? Group departing in February and May have alternate payment and cancellation schedules:
February Departures Alternate Payment & Cancellation Schedule
May Departures Alternate Payment & Cancellation Schedule

Cancellation Fees for all ISE Programs

SPRING Programs: travel in March and April
Postmark of Cancellation	Charge
On or before October 15	$100
October 16 to November 30	$350
December 1 or later	To be determined *
30 days or less prior to departure	No refund possible

SUMMER Programs: travel in June and July
Postmark of Cancellation	Charge
On or before November 1	$100
November 2 to December 31	$350
January 1 to February 15	$500
February 16 or later	To be determined *
30 days or less prior to departure	No refund possible

*The fee charged for cancellation within the phase “to be determined” will be calculated on an individual basis at the time of cancellation.