Leader Checklist: Outbound Flight
Re-confirm flight information
Call your airline or check airline website with your flight number.
- American 1-800-433-7300
- Iberia 1-800-772-4642
- Air France 1-800-237-2747
- IcelandAir 1-800-223-5500
- Alaska Air 1-800-252-7522
- LanPeru 1-866-435-9526
- British Air 1-800-247-9297
- Lufthansa 1-800-645-3880
- Condor 1-800-524-6975
- Mexicana 1-800-531-7921
- Continental 1-800-525-0280
- Swiss Air 1-877-359-7947
- Delta 1-800-221-1212
- United 1-800-241-6522
- Frontier 1-800-243-6297
- US Airways 1-800-428-4322
At the airport, please be on time! Instruct everyone to arrive 3 hours prior to departure
You should arrive before the students and their parents so you can assist them as they arrive.
Confirm all of your students have proper documentation for airport check in
- Signed and Notarized Parental Permission Form
- Any visas or special documentation that may be required for non-U.S. citizens
Please wear your ISE nametag!
Greet your students in the target language as they arrive and check them off your list.
Introduce yourself to parents
Take the time to chat with them a little. They will not be able to accompany you past security.
Make sure all students have their ISE luggage tag
Make sure all students have their ISE luggage tag filled out and attached to all checked luggage. Have students do this before arriving at the airport. These tags help participants locate the group!
For Minneapolis / St. Paul Departures
Unless other arrangements are made, an ISE staff member will meet you at the airport to facilitate check-in. Most flights depart from the Terminal 1 unless otherwise indicated. Meet at the ticket counter of the carrier indicated on your final itinerary.
For Other Departure Cities
Documentation for e-tickets will be emailed to you. If you group has paper tickets they will be mailed by UPS 2nd Day Air to your school at least 10 days prior to departure.
Speak with the agent at your airline counter
Ask how he/she would like to handle the group check-in. Convey specific instructions to the students so that they fully understand what is to take place. All ISE travelers must check baggage through to final international destination.
Once you go through security together and find your gate
Be certain the students know where and when to report for boarding. Remind them to keep tickets and boarding passes in a secure place on their person, preferably in a neck pouch.
All participants should be at the gate at least 60 minutes prior to departure.
The gate could be changed at the last-minute! Last minute flight changes could leave stragglers behind.
If you have minimal connecting times in transit, instruct your students to use the bathroom on the plane before landing. There may not be enough time for this once you land and find your next gate.
Before disembarking the plane: do a passport check!
All participants should also check the seat pocket in front of them for anything they might have left there. Remind students to put their items back in their carry-on instead of in the seat pocket!
Upon arrival abroad
You will first go through immigration/passport control. One leader should always be the last person to follow the group through immigration in case any student needs assistance. When your whole group has passed through, go together to the baggage claim area.
If your program includes a bus transfer
One leader should immediately go to the bus parking area and locate the bus driver and/or contact person.
For Germany and France the name of the bus company is on your final itinerary.
In Canada, Costa Rica, Mexico, Panama, Peru and Spain a contact person will be there to greet you as you depart the customs area.
Leader Checklist: Return Flight
Be at the airport 3 hours prior to departure.
For really early departures, check the airline and/or airport website to see when the check-in counters open. Your group should be in line when the counter opens.
Keep the group together while one leader goes to the appropriate ticket counter for instructions.
Once check-in is complete, escort all students through security and walk together to your gate. Students must check with leaders before leaving the group.
Allow time for thorough examination of all luggage and carry-on items being brought back into the U.S.
All students who participated in a family stay
Should write a thank-you letter or post card before arriving in the U.S. Please mail these upon arrival home. (Keep a copy of the family stay list to fill in any missing addresses.)
Upon return, please complete the on-line evaluation of your program (we will email you the link). We will also email each of your students a link to complete an on-line student evaluation. Please encourage your students to do this! We can’t wait to hear about your program!